BearsToGo.com - Answers to
What is included with the price? The price at the
bottom of each catalog page includes the teddy bear with
a one-color printed t-shirt. As you increase the
quantity of your order, the price per piece is less. Our
standard imprint colors are red, white, blue and black.
What is the minimum order amount? Our minimum order
amount is $250 per order. This does not include the
set-up charges or the freight cost. The minimum just
applies to the cost of the teddy bears plus any
How much are the set-up charges? The set-charge is
$25 per order. This also applies to
Do you accept purchase orders? We accept
POs from schools, hospitals, amusements parks and
government entities or partners. After the P.O. is sent
you should send a check payment. We cannot ship
until your payment has been received.
What forms of payment do you accept? You
can pay using a check, wire transfer, direct deposit,
VISA, MasterCard, AMEX or PayPal. There is a bank fee of
3% for using a credit card or PayPal. Payment must
be received before production can proceed. Please
Credit Card Payment Form.
How long does it take for production (lead-time)?
It takes up to 14 days to produce and ship your order.
Our warehouse is located in New York.
How long does shipping take? We ship using
UPS ground service unless your specify an alternate
carrier. Shipping times vary by the delivery
destination. Use the map below to determine the transit
time to your location.
What about samples? We sell samples. You
pay the 1,000 piece price for random printed samples. If
you would like us to create a printed sample using your
logo, please contact the Sales Department. There
are no set-up charges for printed samples.
What type of artwork file should we send?
We prefer .eps files. You should send us one-color black
artwork. We will change the print color as needed. If
you are printing a multi-colored logo, please send us a
.eps file of the multi-colored artwork. We will print
the colors as shown in the artwork. We do not need
PMS colors for multi-colored artwork. Please send us
your artwork if you have any questions. You can refer to
our Artwork Information Page for additional information.
Can you print multi-colored logos? We can
only print multi-colored logos onto white backgrounds.
We offer solid white colored shirts as well as white
shirts with colored sleeves. There is a small charge to
print multi-colored logos.
What about custom manufactured teddy bears? We
manufacture our teddy bears in China and Korea. The lead-time for a
custom manufactured teddy bear is 75 days. The minimum
order is 2,000 pieces. You can use one of our designs or
send us your custom specifications. We have manufactured
many thousands of custom designs. You can see many
of these designs by visiting the last pages of our
Do you accept returns? We do not accept
What is the order I received has a defective item?
We double-check every order before shipping. If you
encounter a defective item, please contact us within 10
days of receiving the shipment to request an exchange.
Remember to visit BearsToGo.com to buy teddy bears for
school fundraisers and hospitals. Our bears are also
popular for amusements parks, tradeshow giveaways,
birthday parties, kids day camps and elementary schools.
We can create your school's custom mascot plush toy.
Custom design are made in China with a lead-time of 75
days. Minimum order quantities apply to custom orders.